Terms of Service

1. The services

I offer one-to-one life coaching sessions, held online by video, of approximately 45 minutes each ("Sessions"). The details of what coaching is, and importantly what it is not, are set out in theDisclaimer, which forms part of these Terms.

Coaching is a partnership. I will bring my full attention, honesty, and skill to our work. You agree to participate actively, to be honest with me and with yourself, and to take responsibility for your own decisions and actions.

2. Eligibility

You must be at least 18 years old to book a Session or use the Website. By booking, you confirm that you are 18 or older, that you are entering into these Terms voluntarily, and that you are able to participate in coaching safely. If you are currently under the care of a mental-health professional, I encourage you to let them know that you are also working with a coach.

3. Booking, fees, and payment

• Sessions are booked through the online calendar on the booking page, which is operated by a third-party scheduling provider.
• The fee for each Session is shown at the time of booking. Unless stated otherwise, fees are payable in advance at the time of booking.
• Payments are processed by third-party payment providers. I do not store your card details.
• Fees may change from time to time; changes will not affect Sessions you have already paid for.
• You are responsible for any bank charges, currency-conversion fees, or taxes that apply to you.

4. Rescheduling, cancellations, and refunds

• Rescheduling or cancelling by you: you may reschedule or cancel a Session free of charge up to 24 hours before its start time, using the link in your confirmation email or by writing to me.
• Late cancellations and no-shows: if you cancel with less than 24 hours' notice, or do not attend, the Session is treated as delivered and the fee is not refundable. I understand that emergencies happen; please contact me and I will do my best to be flexible.
• Lateness: if you join late, the Session will still end at the scheduled time. If you have not joined within 15 minutes of the start time, the Session will be treated as a no-show.
• Cancellation by me: if I need to cancel or reschedule, I will give you as much notice as possible and offer an alternative time or a full refund of that Session's fee, at your choice.
• Refunds: apart from the above, fees for Sessions that have taken place are non-refundable. Nothing in these Terms limits any statutory rights you have as a consumer.

5. Confidentiality

What you share in a Session is confidential. I will not disclose your identity as a client or the content of our conversations to anyone without your consent, except:

• where I reasonably believe there is a serious and imminent risk of harm to you or to someone else;
• where disclosure is required by law, regulation, or a court order;
• in anonymised form for my own professional supervision or development, with all identifying details removed.

Please note that coaching conversations are not protected by the legal privilege that may apply to communications with licensed healthcare professionals or lawyers. Video calls are not recorded unless we both agree in advance.

6. Your responsibilities

You agree to:

• provide accurate information when booking and keep your contact details up to date;
• join Sessions from a private, quiet place with a reliable internet connection;
• not attend Sessions under the influence of alcohol or non-prescribed drugs;
• treat me with respect; I may end a Session, or our work together, if I experience abusive, threatening, or inappropriate behaviour, and no refund will be due in that case;
• seek appropriate professional help for any medical, psychological, legal, or financial matter, as described in the Disclaimer.

7. Ending the coaching relationship

Either of us may end the coaching relationship at any time. If I believe that coaching is no longer appropriate for you, or that another form of support would serve you better, I will tell you and, where I can, suggest alternatives. Any prepaid Sessions that have not taken place will be refunded.

8. Intellectual property

All content on the Website and all materials I provide to you (including worksheets, prompts, recordings, and written follow-ups) are owned by Shalev LLC or licensed to me and are protected by copyright and other intellectual-property laws. You may use them for your own personal, non-commercial purposes. You may not copy, share, sell, publish, or otherwise distribute them without my prior written permission.

9. Use of the Website

You agree not to:

• use the Website for any unlawful purpose or in a way that could damage, disable, or impair it;
• attempt to gain unauthorised access to the Website, its servers, or any connected systems;
• scrape, harvest, or collect information from the Website by automated means;
• make bookings you do not intend to honour.

10. Third-party services

The Website uses third-party services such as scheduling, payment, email, and video-conferencing providers, each of which has its own terms and privacy policy. I am not responsible for their availability or for any loss arising from your use of them.

11. Disclaimer of warranties

The Website and the coaching services are provided "as is" and "as available". To the fullest extent permitted by law, I disclaim all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, and non-infringement. I do not guarantee that the Website will be uninterrupted or error-free, or that coaching will produce any particular result.

12. Limitation of liability

To the fullest extent permitted by law, Shalev LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, income, data, or goodwill, arising out of or in connection with these Terms, the Website, or the Sessions, however caused. In any event, my total aggregate liability to you will not exceed the fees you paid to me in the twelve months before the event giving rise to the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, or for fraud.

13. Indemnity

You agree to indemnify and hold harmless Shalev LLC from any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Website or the materials provided to you.

14. Privacy

How I collect and use your personal information is described in the Privacy Policy, which forms part of these Terms.

15. Changes to these Terms

I may revise these Terms from time to time. The current version will always be posted on this page with its "last updated" date. Changes apply to Sessions booked after the change takes effect. Your continued use of the Website after changes are posted means you accept the revised Terms.

16. Governing law and disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles. If a disagreement arises, please contact me first; I would much rather resolve things through an honest conversation. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in Texas, except where mandatory consumer-protection law in your country of residence gives you the right to bring proceedings elsewhere.

17. General

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force. My failure to enforce any right under these Terms is not a waiver of that right. These Terms, together with the Privacy Policy and Disclaimer, are the entire agreement between us regarding the Website and the Sessions.

18. Contact

Questions about these Terms? Write to reut@shalev.co.